This contrasts with phenomena such as consumerisation, biometrics and speech recognition, for example, which, to use Gartner’s terms, have climbed out of the “trough of disillusionment” and are moving up the “slope of enlightenment” to reach what it calls the “plateau of productivity” - where the reputation or hype around a technology is more in line, presumably, with reality.
According to Gartner, reaching the plateau of productivity means the real-world benefits of the technology have not only been accepted but the tools and methodologies have entered their second and third generations, becoming increasingly stable and less inherently risky. Increasing numbers of organisations not only adopt the technology, but feel comfortable with it. Gartner says obtaining 20 per cent market share is a likely indicator of a trend having reached this phase of mainstream adoption.
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